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If your product arrives damaged or defective in some way we offer a hassle-free return process to speed replacement. Here's how:
1. Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
2. Attach your photos to an email and send them to firstname.lastname@example.org. Please include your order number, shipping ID or item number, a brief description of the reason for the return, and whether you'd like a replacement or a refund.
3. You will receive an email within 24-48 hours confirming that your return is being processed.
If your return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on your photos.
Photo Returns are accepted for most posters and art prints, including framed items, canvas, acrylic, and wood mounts. Photo Returns are not available for some items, including tapestries, rugs, hand painted art, and limited edition prints.
If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.
Return Address:Wholesale Giclee Attn. Returns 2213 Del Paso Blvd. #115 Sacramento, CA. 95815
Requests for returns must be received no later than 30 days from the purchase date. We will typically issue your refund within 48-72 hours of receiving the package.